TERMS OF SERVICE

Melbourne Creative Studio

Welcome to Melbourne Creative Studio. By accessing or using this website, you agree to be bound by the following Terms of Service. These Terms, together with our Privacy Policy, govern your use of this website and your relationship with Melbourne Creative Studio.

1. Business details

1.1. This website is operated by Annaliese Sheahan, trading as Melbourne Creative Studio Designs (also trading as Melbourne Creative Studio), ABN 18577923610.

1.2. In these Terms, “I”, “me”, “my”, “Melbourne Creative Studio”, or “the Studio” refers to Annaliese Sheahan trading under the above business names.

1.3. “You” refers to the customer, client, or user of this website.

2. Website use

2.1. Content on this website is for general information and use only and may be updated or changed at any time without notice.

2.2. This website uses cookies and similar technologies to improve functionality and user experience. Personal information may be collected and processed through third-party service providers including but not limited to Squarespace, Stripe, and Xero.

2.3. While reasonable care is taken to ensure accuracy, no warranty is given regarding completeness, accuracy, or suitability of any information on this website. To the fullest extent permitted by law, liability for any errors or omissions is excluded.

3. Orders and payment

3.1. All orders are subject to acceptance, availability, and payment.

3.2. Orders are not confirmed until payment is received in full, or where agreed, a deposit has been paid under a written arrangement.

3.3. Payment is taken upfront unless otherwise agreed prior to commencement of work.

3.4. Once an order is confirmed, production will be scheduled based on studio capacity and workflow.

3.5. Prices are subject to change at any time prior to order confirmation.

4. Custom work

4.1. All products are custom made and/or made to order.

4.2. Due to the bespoke nature of the work, change of mind requests are not accepted.

4.3. By placing an order, you acknowledge that handmade and hand-finished work may include minor variations, which are part of the design process.

4.4. Production timing is determined by studio scheduling and workload following order confirmation.

4.5. Where applicable, client collaboration and approval may be part of the design and production process.

5. Lead times

5.1. All items are made to order and require production time.

5.2. Estimated lead times are provided at the time of enquiry or order and may vary depending on workload and complexity.

5.3. Rush orders may be accepted at the Studio’s discretion and may incur additional fees.

5.4. Completion dates are not guaranteed unless explicitly confirmed in writing.

6. Returns, repairs and consumer law

6.1. Nothing in these Terms excludes, restricts, or modifies any rights under the Australian Consumer Law.

6.2. If an item is faulty, damaged, or not as described, please contact the Studio within 7 days of receipt with supporting photographic evidence.

6.3. Where a genuine issue is confirmed, a repair, replacement, or refund will be offered in accordance with Australian Consumer Law.

6.4. Due to the custom nature of all products, change of mind returns are not accepted.

7. Shipping

7.1. Shipping costs are calculated at the time of purchase or agreement.

7.2. Once an order has been dispatched, risk transfers to the carrier. Reasonable assistance will be provided in resolving delivery issues where required.

7.3. The Studio is not responsible for delays, loss, or damage caused by postal or courier services, however reasonable support will be provided to assist resolution.

8. Intellectual property

8.1. All content on this website, including designs, images, text, graphics, and branding, is owned by or licensed to Melbourne Creative Studio and is protected by copyright law.

8.2. You may not reproduce or use any content without prior written consent.

8.3. Client-provided images may be used by the Studio for portfolio, marketing, and promotional purposes only where permission has been granted by the client.

9. Limitation of liability

9.1. To the fullest extent permitted by law, Melbourne Creative Studio is not liable for any indirect or consequential loss arising from use of this website or purchase of goods.

9.2. Nothing in these Terms limits your rights under Australian Consumer Law.

10. Privacy

10.1. Personal information is collected and processed through third-party service providers including but not limited to Squarespace, Stripe, and Xero.

10.2. These providers may store, process, or transmit personal information as part of delivering their services.

10.3. Please refer to the Privacy Policy for full details of how personal information is collected and used.

11. Governing law

11.1. These Terms are governed by the laws of Australia.

11.2. You agree to submit to the exclusive jurisdiction of Australian courts.

12. Updates

12.1. These Terms may be updated at any time without notice.

12.2. Continued use of the website constitutes acceptance of the updated Terms.