PRIVACY POLICY

Melbourne Creative Studio Melbourne Creative Studio is committed to protecting your privacy. This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you use this website or place an order. This Privacy Policy should be read alongside our Terms of Service.

1. Who we are

1.1. This website is operated by Annaliese Sheahan, trading as Melbourne Creative Studio Designs (also trading as Melbourne Creative Studio), ABN 18577923610. 1.2. “We”, “us”, and “our” refers to Melbourne Creative Studio.

2. Information we collect

2.1. We may collect personal information that you provide directly, including: Name Email address Phone number Billing and shipping address Order details Any information provided when contacting us 2.2. Payment information is processed securely through third-party providers and is not stored directly by us. 2.3. We may also collect non-personal information such as browser type, device information, IP address, and website usage data.

3. How information is collected

3.1. Information may be collected when you: Place an order Contact us Browse the website Subscribe to communications (if applicable) 3.2. Our website is hosted on Squarespace and uses cookies and similar technologies to support functionality and analytics.

4. How we use information

4.1. Personal information is used to: Process and fulfil orders Communicate with clients Provide customer support Manage invoicing and payments Improve website performance and services 4.2. Non-personal information may be used for analytics and business improvements.

5. Third-party service providers

5.1. We use trusted third-party service providers including but not limited to Squarespace, Stripe, and Xero to operate our business. 5.2. These providers may collect, store, or process personal information as required to perform their services. 5.3. Each provider manages data in accordance with their own privacy and security policies. 5.4. We do not sell, rent, or trade personal information to any third parties.

6. Data storage and security

6.1. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. 6.2. While security measures are in place, no method of transmission over the internet is completely secure.

7. Cookies

7.1. Cookies are used to improve website experience and functionality. 7.2. You may disable cookies through your browser settings, however this may impact website performance.

8. Marketing

8.1. We may send marketing communications where you have opted in or where it is reasonably related to your purchase. 8.2. You may opt out at any time by contacting us directly.

9. Client images and portfolio use

9.1. Images provided by clients may be used for the purpose of completing custom work. 9.2. With client permission, completed work may be used for portfolio, marketing, and promotional purposes including website and social media.

10. Access and correction

10.1. You may request access to personal information held about you at any time. 10.2. You may request correction of inaccurate information.

11. Third-party links

11.1. This website may contain links to external websites. We are not responsible for their content or privacy practices.

12. Changes

12.1. This Privacy Policy may be updated from time to time. 12.2. Updates will be published on this page.

13. Contact

For any privacy-related questions, contact: hello@melbournecreativestudio.com.au