What does Melbourne Creative Studio create?

Melbourne Creative Studio specialises in custom bridal pieces including veils, handkerchiefs, and embroidered keepsakes. Each piece is individually designed and made to order.

Where are you based?

The studio is based in Victoria, Australia. Local pickup is available from Mount Martha by appointment.

Do you offer international orders?

Yes, Melbourne Creative Studio now ships both Australia wide and internationally.

How do I place an order?

Orders can be placed via the website, email or by DM enquiry. Once your order is confirmed and payment is received, your piece is scheduled into production.

Do you take custom commissions?

Yes. All work is custom made. You are welcome to enquire with your ideas and we will work together to bring them to life.

When does production start?

Production begins once payment has been received and your order has been confirmed. Timing is based on current studio capacity.

Can I see a preview before my piece is made?

Where applicable, design elements may be shared for approval prior to production beginning. This depends on the nature of the piece and the level of customisation involved.

Mockups or design previews can be requested at the time of ordering. Where feasible for the specific project, these will be provided as part of the design process.

How long will my order take?

Standard lead times are:

• Handkerchiefs: 4+ weeks

• Veils: 6+ weeks

• Veil embroidery service: 6+ weeks from receipt of veil

Do you work faster during busy periods?

During peak periods (October to March), please allow an additional 3+ weeks due to high demand.

Do you offer rush orders?

Yes, rush orders may be available depending on availability.

• Handkerchief rush: $44

• Veil rush: $165 (may be completed in as little as 7 days depending on schedule)

Rush orders must be confirmed prior to ordering and are not guaranteed until approved.

Will my item look exactly like the photos?

Each piece is handmade and unique. While the overall design will remain consistent, slight variations in texture, placement, and finish are part of the handmade process and should be expected.

Can I supply my own veil or fabric?

Yes, client-supplied items are accepted for embroidery and custom work. These items are handled with great care, however they remain the client’s responsibility and cannot be replaced if damage occurs due to their pre-existing or delicate nature.

Do you offer revisions?

Minor refinements may be possible during the design stage depending on the project. Once production has begun, changes may not be possible.

Do you ship internationally?

Yes. Melbourne Creative Studio ships both within Australia and internationally using tracked services.

Are customs fees and taxes included?

Where possible, duties or taxes may be handled at dispatch. However, any additional customs charges imposed in the destination country are the responsibility of the customer.

How long does shipping take?

Shipping times vary depending on location:

• Australia: typically 1–8 business days after dispatch

• International: varies depending on destination and customs processing

Please note shipping time is separate from production lead time.

Can I pick up my order?

Yes. Local pickup is available from Mount Martha, Victoria by appointment only.

What happens if my parcel is delayed or lost?

Once an order has been dispatched, responsibility transfers to the shipping carrier. While Melbourne Creative Studio is not liable for delays or loss, assistance will always be provided to help resolve any issues.

Are all pieces handmade?

Yes. Every item is individually made or hand-finished. Small variations are part of the process and reflect the nature of bespoke work.

Where should I store my veil?

Store your veil in the garment bag provided in a cool, dry place away from direct sunlight. This helps protect the fabric from discolouration and dust over time.

For long-term storage, gently fold your veil and layer it with soft, acid-free tissue paper. This helps maintain the integrity of the tulle and reduces the risk of creasing or fabric stress.

Should I handle the veil in any particular way?

Always wash and dry your hands before handling your veil to avoid transferring oils or residue onto the fabric.

Take care around jewellery, hair accessories, zippers, and textured fabrics, as these can catch or pull delicate tulle.

When trying on or moving your veil, handle it gently by the edges wherever possible.

How do I remove creased from the veil?

It is completely normal for tulle to crease during storage, transport, or travel.

To refresh your veil:

• Use a handheld steamer only

• Hold the steamer at least 20cm away from the fabric

• Allow the steam to relax the tulle naturally without direct contact

Do not iron your veil, as direct heat can damage or distort the fabric.

For best results, steam your veil the day before your wedding and hang it in a high, open space so the fabric can fall and settle naturally.

How do I clean my veil?

Spot clean only if necessary using cool water and a small amount of mild soap.

Do not machine wash or tumble dry.

For full cleaning, always use a professional dry cleaner who specialises in bridal or delicate garments. This will help preserve the structure, softness, and detailing of your piece.

Can I iron my handkerchief?

Handkerchiefs are made from cotton and can be gently ironed if needed.

When ironing:

• Use a warm (not hot) setting

• Place a protective cloth between the iron and embroidery if possible

• Avoid prolonged direct heat on embroidered areas, as embroidery threads may be sensitive to high temperatures

I think there is a mark on my handkerchief, what do I do?

Please note that water-soluble or heat-erasable marking tools may occasionally be used during the production process. In rare cases, faint traces may remain on finished pieces. These can usually be removed by gently dabbing with a small amount of water and lightly pressing with a warm iron.

If you are ever unsure, please reach out before attempting removal so I can guide you.

A note from the studio

Every piece is handmade and unique, and small variations are part of its character and charm. Your care helps preserve not just the fabric, but the story of the piece itself.

If you have any questions about caring for your item, you are always welcome to get in touch.

How do I contact you?

You can reach Melbourne Creative Studio at:
hello@melbournecreativestudio.com.au

Please include your order number where applicable.